Rock the iceberg

September 11, 2017

Doing what you do, for as long as you’ve done it, you have ways. Ways to run meetings, ways to talk to customers, ways to manage people and projects and processes,... READ MORE

Sure-footed

September 7, 2017

Trying something new, bringing new ideas and processes to your team or products to the world … there’s no sure thing as a sure thing. There’s always risk - and the... READ MORE

The dance

August 30, 2017

Don’t be surprised. Any time the exchange dissolves down to the base level, when people have a single quantifiable and shared metric against which to judge, money, the dance starts. When you’re... READ MORE

Explain the view

August 29, 2017

Things are complicated. I get it. The head bone is connected to the foot bone via two yards of systems and sinews that connect and support each other. It’s not easy... READ MORE

Two steps back

August 27, 2017

There’s an awful lot that becomes routine. Standard operating procedures get embedded in mundanity and attention moves to today’s problems. The world turns and, when nobody’s paying much attention, routines can... READ MORE