How they knew

May 6, 2024

When a potential customer contacts us out of the blue there’s the obvious thrill of learning about and dealing with someone new. Then there’s the benefit of doing the work; the... READ MORE

Not just annual

May 5, 2024

The things about appraisals: - Not just annual. The discipline of going through what is and isn’t working should be an as-often-as-useful coffee-shop conversation. Don’t wait for the Earth to move around... READ MORE

A free pass

May 4, 2024

Customers are good at saying what they don’t like about something, how it fails, how they’re let down here and here and here. They’re just not very good at defining the... READ MORE

Looser, faster

May 2, 2024

We used to spend six months planning. Working out exactly what was needed, the why of the thing, then all the ways we’d sort things out. There’s be requirements specifications and... READ MORE

Being trampled

May 1, 2024

What seems small to you might seem huge to someone sitting on the other side of the table. What is a tactical detail to you is a strategic imperative to them.... READ MORE