Type 1 customers
When your customer calls … what do you do?
Jump on it - happy to hear about the next challenge, deal with the support issue, buckle in for the long haul. Or...
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Results for the category: Skippiness
Always objections
There are always objections.
Customers have them. Your team have them. You have them.
Most are obvious and predictable. The price, the time, the location, the expertise, the attention, the priority, the credentials,...
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On paper, everything seems simpler than it is.
Writing things down helps us see the size and shape of the problem. So we can understand the need for a Tab A and...
Word of the year
The year, every year, the world belongs to those who refuse to sit on the sidelines.
It belongs to the who say No to carping and say Yes to working out...
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When they can’t
As much as we’d love it, we don’t always manage to follow through on our commitments.
Things get delayed, people let you down, it isn’t as easy as you thought to conduct...
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