Always replacing

January 31, 2024

When someone bounces out of your organisation - in and out in just a few months - them’s the breaks. Right? If you hired poorly, at least you dealt with it... READ MORE

Squeeze pegs

January 29, 2024

There’s a temptation to get the deal done at all costs. To compromise on cost, to push out the boat on delivery, to promise more, to squeeze square pegs through round... READ MORE

They look like a snail

January 23, 2024

Customers tend to move at their own pace. From the outside … they look like a snail. Hard shell, slow moving, tripping themselves up on their single foot, a sticky not slick... READ MORE

Trust you when

January 20, 2024

I know you’re full of good intentions. That you’re an honourable person who stands by your word and sticks to your handshake. That you do what you say you’re going to... READ MORE

Let’s not talk about the customer

January 18, 2024

Let’s talk about the customer. About all the things we believe they think and want. About our assumptions. About the ways they help and hinder us. About the things they don’t... READ MORE