The merely urgent

November 23, 2023

The schedules were checked. The meeting was set. Everyone knows to be there. Time together to sort out the kind of things we can only sort out when we spend time... READ MORE

Very often

November 18, 2023

Sometimes the problem is somebody else. Often, very often, it’s you. You weren’t clear about what you wanted, you got distracted, you failed to listen or mine for understanding, you put too many... READ MORE

Rather than advocacy

November 8, 2023

You’re expecting good news. All the signs point your way. The runes have been read, the bones have been thrown, the tea leaves make happy shapes at the bottom of the... READ MORE

Under support

November 7, 2023

You deliver a complex proposition. You provide products or services to customers who in turn have complex needs and who never seem to have enough time or resource or inclination to... READ MORE

For checklists

November 6, 2023

Is there an argument against checklists? Maybe they feel like spoon feeding, maybe they spin away the spontaneity, maybe they treat everyone just the same and make everyone feel just the same... READ MORE