Drag and drama

July 11, 2023

When you take on change, when you promote new ideas, when you introduce an alternative view - you expect push back. Even when you’re sorting out the most broken version of... READ MORE

Fourth line

July 10, 2023

When things go wrong … paying customers want support, internal customers want support, colleagues want support. Everyone wants support. So what is support? Traditionally, three kinds: 1^st line is about triage and obvious... READ MORE

There was one

June 30, 2023

As things grow, and particularly as you bring more people into the garden, clarity walks off into the weeds. The first thing that suffers is everyone knowing what they’re doing. When there... READ MORE

Without thinking

June 27, 2023

Without thinking - two things can catch you. You can live entirely in the moment, operating without the benefit or hindsight or foresight, reacting to whatever you find in your path given... READ MORE

Whatever they see

June 26, 2023

Your product might be perfect for them. They might get enormous benefit. It could be the most significant decision they make this year. Thing is … none of that makes you anything... READ MORE