Find ’em

December 7, 2018

It always comes down to one thing. That one thing might be technology or political will or timing. It might. But the most common one thing is people. The right people in... READ MORE

Worth hearing

December 2, 2018

Wouldn’t it be lovely if we could give them a motivation injection. But it doesn’t exist, so we can’t We can try making speeches, invent some clever incentive scheme, scream and shout, jump... READ MORE

Tell the difference

November 30, 2018

The thing about feedback, good and, um, corrective, it lets them know we can tell the difference. Suppose you have two team members. One is great, she pulls her weight and goes... READ MORE

The sharp end

November 29, 2018

There are good days. When the when the sun shines and the customers smile and say thank you, when the code sizzles and sales frazzle, when all is just fine with... READ MORE

Being nice

November 19, 2018

Being nice, you try to make difficult messages easier to take.  Being nice, you wrap all messages in coloured paper.  You say, ”Next week”, when you really mean, ”Monday”.  You say,... READ MORE