New starters join you from someplace else in the world; another department, education, travels, a competitor, supplier, other. Wherever they came from and whatever they did there, they have two...
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By now, we all know that the customer most certainly, absolutely, indubitably, 100%, categorically, is not always right.
That said, they have their moments. Lots of them. Actually, heaps. The thing is,...
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You know what they say about selling? … always be doin’ it.
You know what they should say about hiring? … same.
When times are good, you need a steady stream of good...
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As managers, we’re dealing with humans. As managers of knowledge workers, we dealing with humans who’s value isn’t measured in equal units - it’s not about productivity points or hours on...
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You’re busy. Your team is busy. The clock keeps ticks and the day-to-day is a conveyor belt of tasks to do and fires to fight and crises to manage. You move...
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