The disconnect
Books are written about it. Endless meetings plan for it. Streams of consciousness stream about it.
Change.
On one side … operations. You build expertise and processes around doing the thing right. Over...
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With growth comes challenges. One of the most insidious … lack of personal growth; when the role increases in size or scope but the incumbent is left behind. It starts slowly...
Some behaviours are so unacceptable that when you see them you can’t help but deal with them. You step in, sort out what you find and apply some “corrective feedback” after...
Whether you’re hiring, inheriting, promoting or coaching your people, there’s often a gap between the the person you’d like them to be and the reality you’re faced with. That’s normal. (Just...
As a manager, you might be responsible for building a product or delivering a service. That’s the immediate purpose of what you do in a day-to-day sense.
But more profoundly, your real...