Observing any kind of dysfunctionality, the place you can make the biggest impact most quickly is working on the handovers.
For whatever reason, this is where it breaks down most often -...
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Hiring a new person for the team, where no one did that job before, means more than offloading responsibilities. It means being clear about the purpose of the job, the outcomes...
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When you let that team member get away with behaviours that undermine the team. When they roll their eyes or make their own sweet choice about whether they engage or not....
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Some roles are easy to fill. Not in the warm-bodies or lower-the-bar sense, but because they’re well defined, universally understood and with a deep bench of experienced contenders. It’s not that...
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The day before the relationship starts, on the first day, a month later, every quarter, every annual review and all points in between. Whether you’re working up or down the chain,...
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