Fit together
Awake in the night, managing things in your head, it goes three ways.
Maybe you’re an optimist. Maybe you see gaps in the traffic that aren’t really…
Every organisation right-sizes its processes for its core client.
Anyone wanting to work with consumers has to make its operations fit a person by person customer base. In the high end market that means processes based on supreme service – you get what you like. At the low end, it means one size fits all and a laser focus on operational efficiencies – you like what you get.
If your customer is an oil tanker, be prepared to wait around whilst it makes decisions and puts plans into action. If they’re a government, tune to politics. If they’re fast moving, build your systems to get a grip and invest and innovation and flexibility.
And the reverse – small scrappy startups won’t do well with government procurement. Bureaucratic goliaths will lose touch with faster clock-speed clients.
Which means … change your process or change your client.
Skippy strategy: Fit together, or something has to change.
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Category:
Skippiness
We could do this. And to do it properly, we could do this and this and this and this. And that means involving them and them.…