Their ball

August 20, 2018

Behind those shiny windows, customers don’t always play the game we want them to. They run to their own schedule and have their own ideas about what they want and how... READ MORE

Middle of the dial

August 19, 2018

A while back you set up systems and process to do things the way you wanted them done. You set your people up with jobs and responsibilities that made sense. Put... READ MORE

Steering the bus

August 18, 2018

The easy thing to do is deal with and moan about all that email. Absolutely it demands attention. Sure it’s a pain. There may even be things in there you need... READ MORE

Jigsawing it all

August 13, 2018

There’s all the things we know we need to do, and we haven’t done yet. We’ve agreed they need to be done, that we’re the ones to do them, want to... READ MORE

Too much to chew

August 11, 2018

We have big problems. Our customers have big problems. Huge. Elephants. Which, as we know, are recommended one bite at a time. Except … not necessarily, not necessarily now, and not all by you. Step... READ MORE