Check in a box

September 25, 2016

Did you do it? Check. Did you do it the way you were supposed to do it? Check. Standards are good. They ensure safety, the recipe is followed, the room is cleaned, the... READ MORE

Walk right up

September 22, 2016

Five months later, other than the date, what’s changed around here? All those plans for a new this and an improved that, to hire her and sort him - what happened? Everybody gets... READ MORE

Fuhgeddaboudit

September 17, 2016

Don’t you love being right? When there’s a conflict of opinion, or sketchily understood fact, or choice to be made about A or B. Don’t you love it when you’re view... READ MORE

So clean

September 6, 2016

It’s a slippery slope to complexity. First one thing, then a nuance, accommodate that idea, bolt on a bit here, add some chrome there, allow for special circumstances, oh, and that thing... READ MORE

Easy accelerators

September 4, 2016

There’s all the big things that demand gobbets of time and attention. Customers, a ringing phone, the craft of moving from A to B, that meeting. Then there’s the little things that... READ MORE