After the ink

October 7, 2016

It’s been mad. Crazy hours, the tightrope, balancing projects and priorities and egos and earthquakes and, you know, life. All to get here. The big deal - terms agreed, jeopardy... READ MORE

This and this and this

October 2, 2016

There’s always a lot to do. In a world that continues to turn, not much really stands still. Excellent service levels yesterday are acceptable today and below par tomorrow. You have to upgrade.... READ MORE

Piece by piece

September 30, 2016

The answer rarely comes fully formed. It’s wriggles it’s way into the light. The reliable tools: Conversation - Swing your chairs around and talk it out. Bring customers and partners and smart cookies into... READ MORE

To the line

September 27, 2016

Most of the time, for most of us, the pennies don’t count for much. With an estimate here and an approximation there, you find yourself in a pretty tight... READ MORE

Check in a box

September 25, 2016

Did you do it? Check. Did you do it the way you were supposed to do it? Check. Standards are good. They ensure safety, the recipe is followed, the room is cleaned, the... READ MORE