Melting under

October 27, 2021

What we don’t want is for this project to fall in line with every other project; melting under pressure. Have we broken things down? I know that we know what we want... READ MORE

Yo! Canary!

October 26, 2021

Yo! Canary! How you doing in there? All numbers are not created equal. Some are not much more than noise (like page impressions and meeting minutes), some are interesting (like dwell... READ MORE

Feels like spaghetti

October 23, 2021

 Change is complicated. Introducing new people into an existing system is hard. Combining process change with onboarding new members to the team? That’s logarithmic in its complexity. And, understanding that... READ MORE

Hours arguing

October 22, 2021

At the beginning of things, in the middle of them, at the end and all points in between, there is room for confusion, uncertainty, miscommunication, unclear agreements, things you thought you... READ MORE

Your own look

October 19, 2021

Bring someone new into your organisation, they have no choice but to look around with fresh eyes. Those eyes will light on things they don’t understand, things that jar with their... READ MORE