Can opener

June 6, 2022

Customers, like the rest of us, don’t always know what they want. We can ask, and they might make a decent fist of a response - and sometimes they’ll nail it.... READ MORE

Move on-ability

June 5, 2022

When you’re caught between two sides it’s tempting to try to find some middle ground where everyone can feel equally uncomfortable and no one is happy. An alternative is to organise... READ MORE

Positioning crumbles

June 4, 2022

Sure, your customers, users, colleagues, partners all value the things you do for them. The actual value you bring. The results of your efforts, the transformations, the products, the services. The... READ MORE

Playing out

June 1, 2022

You might want to stage manage things. To play out the news - a little bit good, a little bit bad - so they don’t have to deal with too many... READ MORE

That other stuff

May 30, 2022

In the middle of everything else - sandwiched between the emails and the meetings and the conferences and glad-handing and offsites and customer visits and bureaucracy and report writing - is... READ MORE