There’s probably a buttoned up, officious, bureaucratic, passive voice, robotic complicated and absolutely correct way of saying what you have to say. The way some people imagine (especially when they’re...
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When someone criticises you, your team or what you do, it’s natural to get defensive.
To focus on the good things and minimise what they’re saying or its relevance, to discredit...
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We can get hung up on spin. Always wanting to put some positive English on every situation to swerve the bounce in just the right direction.
We can get hung up...
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When the customer gives conflicting and confusing signals, tell them that you’re conflicted and confused and ask them for their advice.
If the project manager isn’t giving clear direction or instruction...
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With an objective in hand, with a mountain picked out, with an end goal spied, then what?
Put your head down, put one foot in front of the other, and make...
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