The bargain

March 7, 2026

Customers, wouldn’t you know it, think of their own interests before they think of yours. They want what they want, the want to pay what they want, and they want... READ MORE

The hang-leaver

March 4, 2026

It’s axiomatic that things don’t get done unless people do them. And most times, people don’t. They leave them hanging. If your customer is waiting, you left them hanging. Communication helps - it’s possible... READ MORE

Your favourite uncle

March 3, 2026

One of the fastest ways to differentiate yourself, your products and yours services is to be easy to do business with. What does that mean? Don’t be a banker. Don’t be the kind... READ MORE

Stack those rocks

March 2, 2026

Things can go wrong. Everyone expects things to go wrong and - assuming you’ve developed even a smattering of trust - they’re generally extremely forgiving when they do. And they... READ MORE

The best fire

February 25, 2026

We love to fight fires. Issues that bubble up, seemingly from nowhere, and need our immediate attention. We run to the pumps, take control, direct efforts and sort things out.... READ MORE