When things go wrong … paying customers want support, internal customers want support, colleagues want support. Everyone wants support.
So what is support?
Traditionally, three kinds: 1st line is about triage and obvious...
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Chances are … they have questions.
Questions that have been rolling around, just out of reach, for months.
Questions like … what do you think of the deal, how would you sum up...
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So many customers, so many teams, so many sponsors … so many … So Many! … say they need better project management.
So what is better project management?
There’s the “project” part -...
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As things grow, and particularly as you bring more people into the garden, clarity walks off into the weeds.
The first thing that suffers is everyone knowing what they’re doing. When there...
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It’s a rare beast that likes Appraisals with a capital A.
There’s an expectation of formality. It seems a law of nature that someone in the hierarchy wants a form filled in....
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