Ten-gallon conversations
You may be right.
That thing you’re thinking about? You might have worked through all the scenarios, played out all the possible strategies right down to the…
Inside any team, things won’t always go quite as planned. When that happens the critical path always includes a drains up conversation to chew over the what and the why and the how of the thing.
That’s a difficult enough conversation all on its own. But with good will and a learning and supportive attitude, these are some of the most important conversations we’ll have all year.
As is our way though … busy as we are … we often try to squeeze these ten-gallon conversations into thimble-size parcels of time. Which isn’t going to work … and is likely to cause frustration and high temperatures as the issues aren’t respected, cause gets shorthanded into blame, and positions solidify and turn defensive.
When that happens … stop … reschedule … and set out some principals:
– Good will, not ill
– Learning not blaming
– Supportive
– Respect the issues
– No shorthand
Skippy strategy: Due consideration needs due time.
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Category:
Teams
It’s so easy to miss the intended communication that, erm, even you have done it. In both directions. You said something that was misunderstood, and you…