Someone leaves after putting in a good shift. Someone else does something above and beyond. The person who is always on time and well prepared. That little slice of delight you didn’t expect.
Sure, this stuff can be systematised and built into the programme. And when that’s true, we smile and accept it as a standard that should be standard, but most times it’s about the person. The one who goes that little bit further, who adds an extra step, who knows how they like to be treated and treats everyone else exactly like that. And again, when that’s true, we smile.
Go the extra mile too. Acknowledge the excellence, the preparation, the effort with a thank you. Put it into your smile and your words and the light you shine on them.
Skippy strategy: Make sure they know that you know, and that you value their efforts.
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