When you don’t do something that you’ve promised to do, or those things that you didn’t promise but kinda-sorta did, or even those things that haven’t even been discussed but somebody...
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It can be frustrating having to walk a customer through their own internal process explaining all the steps they’ve taken along the way, before they agree that things are as you...
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So here’s the plan. At least, here’s the lumpy plan. We’ve worked out the objective and the major hurdles and milestones we’ll pass if we’re to get where we’re heading. It’s...
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When you ask someone to do something for you, you either hand over a step-by-step they should follow to do things exactly as you want, or you delegate the authority so...
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Imagine an organisation entirely without order or management. In this world, everybody knows what the organisation is about and everyone makes an entirely personal decision about what they’ll do and when...
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