Gather, talk, listen

May 27, 2021

One of the lessons to learn at the end of any project is how we could have done things better. All the little things we did, all the blind alleys we... READ MORE

Enough structure

May 26, 2021

There is a place for top down management and the kind of check list that ensures every little thing is done exactly as prescribed - like ensuring consistent quality in repetitive... READ MORE

Take responsibility

May 24, 2021

The problem with blurred lines isn’t so much that one person may cross over into another’s responsibility, it’s that they probably won’t. If something needs doing but no one is sure... READ MORE

At the end

May 23, 2021

In the middle of the bell curve, you’ll find yourself buried in the anonymity of mediocrity. Perfectly acceptable mind: the average hotel, the ok service, the middle ranking product, the unimpressive... READ MORE

Useful again

May 21, 2021

There is a natural tendency toward complexity. What starts simple, over time, morphs into convoluted shapes. As everyone has their say and every thing makes its influence known, as every special... READ MORE