In the middle of the bell curve, you’ll find yourself buried in the anonymity of mediocrity. Perfectly acceptable mind: the average hotel, the ok service, the middle ranking product, the unimpressive...
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There is a natural tendency toward complexity. What starts simple, over time, morphs into convoluted shapes. As everyone has their say and every thing makes its influence known, as every special...
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When you don’t do something that you’ve promised to do, or those things that you didn’t promise but kinda-sorta did, or even those things that haven’t even been discussed but somebody...
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It can be frustrating having to walk a customer through their own internal process explaining all the steps they’ve taken along the way, before they agree that things are as you...
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So here’s the plan. At least, here’s the lumpy plan. We’ve worked out the objective and the major hurdles and milestones we’ll pass if we’re to get where we’re heading. It’s...
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