Get prickly

October 14, 2020

There will be delays. Things will get prickly. The technologies won’t deliver. The suppliers will be late and the customers indecisive. Of course. When things go wrong, there are only two questions.... READ MORE

Thrash things out

October 13, 2020

At some point you fully understand what you’re up against. Most times, that point happens at the end, way after it would have been useful. The thinking goes … you only know... READ MORE

That secret?

October 10, 2020

We all do it, but nobody likes dealing with an organisation that leaves them hanging. The kind of place that takes longer, looonnger, looooonnngerrrr, to deal with a simply enquiry or... READ MORE

Involving conflict

October 9, 2020

Setting up a conversation involving conflict, will it be easier if it’s one to one or in a wider forum? Will you get more openness, more honesty, more willingness to compromise... READ MORE

Include or not?

October 8, 2020

There’s a presumption that everyone involved should be in the loop, that you should eliminate circles within circles and that as far as possible, information and logic should be shared. There’s also... READ MORE