Hard conversation

September 13, 2020

The questions sometimes is whether to have the hard conversation at the beginning, the middle or at the end. Each has its merits. The beginning means we get it over with and... READ MORE

Guess wrong

September 9, 2020

In your head, the way you work makes sense. You have a pretty good grasp of what has to be done and when. You might forget the details but when you... READ MORE

Thorny

September 8, 2020

Wouldn’t it be lovely if there was never a dispute over exactly what was said or agreed. If everyone had a clear, shared and explicit understanding of the conclusion of the... READ MORE

And then there are deadlines

September 7, 2020

There are deadlines and then there are deadlines. Most deadlines are wishes, conveniences, designed to generate some kind of focus and just enough urgency to get the work done in what passes... READ MORE

Prefer to guess

September 6, 2020

Would you rather know or would you prefer to guess? And if that’s your answer, what choice do you suppose everyone else would make? And if you know that, why do... READ MORE