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Results for the category: Skippiness
We can take it for granted that customers choose us. Maybe they walk in the door, or shoot us an email, or click Buy on our website. We do what we...
How did this happen?
The question at the heart of accountability is, How did this happen? And it’s useful whether things went well or not. Most times though, it comes out of the bag when...
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Up to scrutiny
There are times when we change the rules for the benefit of others, like when we make pay rises, or improve terms, or send word about early delivery. These are easy...
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Intimately involved
Should we involve the staff in designing the systems and processes they’ll use?
Should we involve the customers in decisions about how best we can serve them?
Should we ask questions about products...
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In the air
When there’s good news in the offing, indications maybe, positives in the air … you want to know. You want to know because it means you can prepare for when the...
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