An actual customer

April 22, 2019

There’s always a lot to do, probably enough to keep you pinned to your desk or your meeting room chair all day every day with a little time for walking between... READ MORE

Hence the shimmy

April 20, 2019

So there’s a prescription: in this situation, follow this path and do these things. It’s a recipe for success in circumstances like this, a short cut, answers when you need them... READ MORE

You could ask

April 17, 2019

Too many times we’re given feedback that immediately feels like we don’t know what they’re saying. It’s like the difference between a Net Promoter score and an actual conversation with someone... READ MORE

Get on with getting on

April 11, 2019

The problem needs to be on the table. The first step is getting it there. That takes people on your team having the ability to see it (which takes at least some... READ MORE

They’ll walk mountains

April 8, 2019

Things go wrong, and sometimes it’s entirely your supplier’s fault, or your partner’s, or your customer’s. Not yours. What happens next is interesting. If you scream and shout and push for better terms,... READ MORE