Both ways

January 21, 2018

If you can pull it off, the strongest relationship between a customer and supplier is one of partnership. Where you both open up your thinking to produce more coherent and aligned outcomes. Where... READ MORE

Say it early

January 19, 2018

Some things will be left unsaid. Most, because they’re unknowns. At the time of speaking, or writing, or drafting the contract, there will always be things let unconsidered, details that we didn’t... READ MORE

One step further

January 18, 2018

When we buy something, whether it’s a product in a box or a service we need or something intangible like a room with a view for the weekend, we expect to... READ MORE

Pushing water

January 16, 2018

Imagine for a moment that you’ve run thirty businesses, done thirty transactions, managed thirty projects. Some good, some bad. Some glorious wins, some gloomy washes. You’ve thought about the ups and... READ MORE

Prioritise integrity

January 15, 2018

Yes you have to prioritise. Some things are more important than others. Some customers, some contacts, some projects, some firefights will always take precedence over others. Everyone’s in the same boat and... READ MORE