It’s entirely likely that what you do is pretty complicated. Difficult to explain, adding value that isn’t obvious at first sight, involving masses of expertise that makes the difference between ok...
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Every day, all day, we’re switched into communication mode. At the coffee shop, in the meeting, writing the email, around the water cooler. Even three hours deep into the spreadsheet, we’re...
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Difficult people have a special way of being difficult. It’s not what they do or don’t do, you can handle that. It’s that you don’t know how to deal with them.
Should...
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There’s the system, and then there’s the seventeen ways around the system.
Most times, assuming the system is fit for purpose and makes sense in the first place, that’s the way to...
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There are tough days.
Bringing new things to meet the world - building teams, change of any kind - there are a lot of difficult days and weeks and months where the...