Tricky beards

December 8, 2017

Everybody complains that everything takes too long. Everybody. Everything. Some things take a long time because they’re intrinsically, insolubly, hard. And for those, we all accept life’s reality, disappointing and frustrating and achingly... READ MORE

Plotting progress

December 7, 2017

Boy! Is there ever a lot to do. The day to day drudge, the fighting of fires, the slippage of suppliers, the irritation of innovation, the curses and courting of customers. All... READ MORE

Not reverie

December 6, 2017

Ahhhh …wouldn’t it be lovely if: - The customer would slap us on the back. A Yes! (Or a No, anything other than a stream of Maybes) - The new development was seamless. -... READ MORE

Before morning coffee

December 2, 2017

Sometimes the problem is somebody else. Often, very often, it’s you. You weren’t clear about what you wanted, you got distracted, you failed to listen or mine for understanding, you put too many... READ MORE

Two choices

November 21, 2017

You deliver a complex proposition. You provide products or services to customers who in turn have complex needs and who never seem to have enough time or resource or inclination to... READ MORE