With rhythm

March 25, 2017

What they’re actually paying for is the bit between the cost of materials and the finished thing. Whether that thing is a product or a service, it’s the delta that counts. The... READ MORE

Remove the barriers

March 21, 2017

Some people complain about all the things they can’t do because of all the things that are in their way. The tools they don’t have, the resources they can’t get hold... READ MORE

About capacity

March 19, 2017

At the margins, there’s no more room. When the pint pot is brimming, it’s full. Any attempt to squeeeeeze just a little bit extra, and something’s gonna split. It’s physics. All types... READ MORE

Follow through

March 17, 2017

Is it a secret? That there’s one attribute that makes your team stand out, that buys them trust and earns them respect, that builds their reputation as group who do what they... READ MORE

Customers will talk

March 16, 2017

Customers will talk. They talk about you, your products, their cares, their frustrations. Listen more carefully, they’ll teach you how to talk to them. Whatever you do, customers can’t stop themselves having... READ MORE