Everyone moans about the misery of air travel. Herded like cattle, the suspicion of security, the blank-eyed border checks, the endless hours, crowded terminals, bright lights. You develop the flyers-walk, going...
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There are always customers who don’t want to know. For reasons of timing or interest, they’re never going to listen to what you can do to make their life easier or...
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Most times, first reactions straight from the gut are pretty much on the money. Not bankable, but not bad.
Most times.
And then, with no notice, your gut lets you down.
Those times you...
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Making agreements is all about the detail. I’ll do this, you’ll do that.
Even when you don’t get everything your own way, if the balance of the deal makes sense, you swallow...
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There aren’t many ideas that spring in to being, fully formed and beautiful. Only over time - with care, attention and a nurturing attitude - can their true value be realised.
Good...
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