People grow

July 6, 2017

In a small team you get to know everyone pretty well. You know what they’re up to, what you can rely of them for, what they’re capable of, where their ambitions... READ MORE

The fourth line

July 4, 2017

When things go wrong … paying customers want support, internal customers want support, colleagues want support. Everyone wants support. So what is support? Traditionally, three kinds: 1^st line is about triage and obvious... READ MORE

Pull them closer

July 3, 2017

Chances are … they have questions. Questions that have been rolling around, just out of reach, for months. Questions like … what do you think of the deal, how would you sum up... READ MORE

The “better” part

June 29, 2017

So many customers, so many teams, so many sponsors … so many … So Many! … say they need better project management. So what is better project management? There’s the “project” part -... READ MORE

The hand-overs

June 28, 2017

As things grow, and particularly as you bring more people into the garden, clarity walks off into the weeds. The first thing that suffers is everyone knowing what they’re doing. When there... READ MORE