In touch

January 4, 2016

There will be a day when you wish you’d stayed in touch - with the customer, the colleague, the fella who used to play basketball, the mentor, the supplier, the boss... READ MORE

What’s the job?

January 1, 2016

What’s the job and who get’s to choose? If you leave it to them, some people will take advantage. Their internal dialog (played out over many months as they work out the... READ MORE

A little local knowledge

December 30, 2015

What’s the quick way through the back streets? Where’s the best coffee? Why do they do it that way? What are their standard terms and how can we vary them? How could... READ MORE

Not a ringmaster

December 28, 2015

Disagreements are healthy, but not when they become entrenched. Two factions inside the same organisation is at least one too many, and probably two. You’ll know it’s happening when you feel like... READ MORE

Feeding partners

December 23, 2015

Partners make life better for each other. They bring their talents to the table and get things done - things you can’t or don’t want to do on your own. Valuable things.... READ MORE