Then the magic

August 24, 2023

In growth, it’s a pretty strong bet that you’ll find it really really really really hard to find the people you want to hire - or at least, the people who... READ MORE

We don’t know

August 22, 2023

Anytime you take on a new customer or colleague or partner or anyone - internally or externally - there’s that thing … where everything you thought they thought or said, and... READ MORE

You’ll know more

August 13, 2023

Hiring new staff, you can guess what’s important to them. The elephant is the money. After that, hmmm, benefits with a cash value like health and pension and memberships. All the... READ MORE

There’s always more

August 12, 2023

It’s a learning process.  You don’t walk into a kitchen and know how to cook every dish on day one. You learn about ingredients and flavours and methods and temperatures, you... READ MORE

In their world

August 7, 2023

Difficult people have a special way of being difficult. It’s not what they do or don’t do, you can handle that. It’s that you don’t know how to deal with them. Should... READ MORE