Normal service

November 7, 2022

When things go wrong, you fix them. You pull out all the stops and sort the issues as fast as you can. You skip over bureaucracy and skirt around business as... READ MORE

Pulling together

November 6, 2022

Some behaviours are so unacceptable that when you see them you can’t help but deal with them. You step in, sort out what you find and apply some “corrective feedback” after... READ MORE

What do you think?

November 3, 2022

There are many contenders for the most powerful words in management. Let me offer a contender to the party … I’m not sure, what do you think? In your position, people come... READ MORE

The line

November 1, 2022

Maybe it’s in the job description. Everyone, everyone, everyone is unreasonable sometimes. Customer make demands and assumptions that put all the aces on their side of the table. Team members play... READ MORE

Cult of one

October 28, 2022

You can go a long way on your own but at some point, and sooner than you think, you have to consult the customer. “I’m thinking this. What do you think?” Arguments... READ MORE