Every now and again (maybe every day) you come across customers, suppliers and partners who underwhelm. They don’t do what they say they’re going to do, the let you down, they...
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You can fly on instruments. Checking this, checking that, waiting for warnings. Busy being busy, across everything - but never looking out of the window. That’s what the instruments are for,...
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If you put all your attention on ensuring your team follows every step of the process, your team will follow every step of the process. The result? Ticked boxes; process followed.
Is...
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The first step in any change is to accept that where you are now is not where you want to be. Not on a superficial, “oh-yeah, we should change” level,...
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Model 1 - standing on top of the prow, out front, commanding the ship by cajoling everyone to do what you say, how you say, when you say.
Model 2 -...