About the handoffs

February 28, 2022

It’s all about the handoffs. You can do anything you want and any way you like, as long as the output meets the specification - as long as what you deliver at... READ MORE

Make it playful

February 27, 2022

There are plenty of mundane things we have to do and mundane ways to do them. That email, that spreadsheet, that internal presentation to the finance team, that interaction with... READ MORE

After the questions

February 26, 2022

When things aren’t going as well as you hoped, your first response shouldn’t be to double down in dogma, force people to do exactly what you say, or stick rigidly to... READ MORE

An agenda

February 25, 2022

It starts and ends with the customer. On their side, they have an agenda to do something, this turns into a desire for some product or service which you can satisfy. They... READ MORE

A stop-gap fix

February 17, 2022

There are times when you ask your team to something that’s not exactly in their wheel house. Maybe they can do it, and maybe they can do it well, but their... READ MORE