There are plenty of mundane things we have to do and mundane ways to do them. That email, that spreadsheet, that internal presentation to the finance team, that interaction with...
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When things aren’t going as well as you hoped, your first response shouldn’t be to double down in dogma, force people to do exactly what you say, or stick rigidly to...
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There are times when you ask your team to something that’s not exactly in their wheel house. Maybe they can do it, and maybe they can do it well, but their...
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There’s probably a theoretically accurate way of using any tool or doing any job. If only you’d hold it like this, do things exactly how I say, apply pressure simultaneously here...
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It starts and ends with the customer.
On their side, they have an agenda to do something, this turns into a desire for some product or service which you can satisfy. They...