Down pat

March 8, 2022

A lot of what we do is complex, and technical, and difficult. And on occasion, if we’re honest, we let the side down. But it’s complex, and technical, and difficult -... READ MORE

The next person

March 7, 2022

The next person you bring into the team. They’ll share the values, they’ll understand exactly where they fit into the scheme of things and the specific value their role is supposed... READ MORE

The underwhelming

March 6, 2022

Every now and again (maybe every day) you come across customers, suppliers and partners who underwhelm. They don’t do what they say they’re going to do, the let you down, they... READ MORE

Your own data points

March 5, 2022

You can fly on instruments. Checking this, checking that, waiting for warnings. Busy being busy, across everything - but never looking out of the window. That’s what the instruments are for,... READ MORE

Managing the reason

March 4, 2022

If you put all your attention on ensuring your team follows every step of the process, your team will follow every step of the process. The result? Ticked boxes; process followed. Is... READ MORE