An agenda

February 25, 2022

It starts and ends with the customer. On their side, they have an agenda to do something, this turns into a desire for some product or service which you can satisfy. They... READ MORE

A stop-gap fix

February 17, 2022

There are times when you ask your team to something that’s not exactly in their wheel house. Maybe they can do it, and maybe they can do it well, but their... READ MORE

First contact

February 16, 2022

There’s probably a theoretically accurate way of using any tool or doing any job. If only you’d hold it like this, do things exactly how I say, apply pressure simultaneously here... READ MORE

Tell ’em

February 15, 2022

Every organisation has its problems - and it seems every organisation shares some the same problems. The two handmaids to organisation distress are poor internal communications, and weaker than you’d like... READ MORE

A positive light

February 13, 2022

It’s possible you don’t like what you have to say. It’s possible they won’t like it either. They might like some of it, but not the rest. Sure, if it helps, you... READ MORE