So much, so very much, comes down to communications.
We need a clear as possible understanding of what we’re trying to achieve and how we’re going to go about it. Without that,...
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When things go wrong, you clear up the mess and move on.
Part of the mess is always the communications - how it happened, what you’re going to do about it, what...
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There are times when we have to give bad news, like the end of a contract, or the price is too high, or the quality has slipped, or we’re not going...
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That thing they want you to do, that hoop they’ve asked you to jump through, the extra documentation, the certification, the new process to follow … doesn’t matter what you think...
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You have your way of working, it works for you, you produce brilliant results. You enjoy a certain amount of success and you’re happy with the way things go.
The customer comes...
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