Looking in

March 3, 2022

The first step in any change is to accept that where you are now is not where you want to  be. Not on a superficial, “oh-yeah, we should change” level,... READ MORE

Out front

March 2, 2022

Model 1 - standing on top of the prow, out front, commanding the ship by cajoling everyone to do what you say, how you say, when you say. Model 2 -... READ MORE

About the handoffs

February 28, 2022

It’s all about the handoffs. You can do anything you want and any way you like, as long as the output meets the specification - as long as what you deliver at... READ MORE

Make it playful

February 27, 2022

There are plenty of mundane things we have to do and mundane ways to do them. That email, that spreadsheet, that internal presentation to the finance team, that interaction with... READ MORE

After the questions

February 26, 2022

When things aren’t going as well as you hoped, your first response shouldn’t be to double down in dogma, force people to do exactly what you say, or stick rigidly to... READ MORE