Breathing space

December 8, 2021

Any change effort is about more than the change. The change makes sense. The new process, the new machine, the new way or working, the new product development, the new team... READ MORE

Long run

December 7, 2021

When you’re working on something, it’s easy to get swallowed by the manoeuvring as much as the purpose. You know you want to build the product, win the deal, have a... READ MORE

Three imperatives

December 5, 2021

Let’s say there are three imperatives of leadership: team building, product building, organisation building. The organisation delivers the product or service with its team. The theory then: the best performing organisation are those... READ MORE

The key

December 4, 2021

Customers love products and services, and service providers that do their job, do their job brilliantly, and do it every time. Coincidentally, that’s how reputations are made and brands are built:... READ MORE

Do they excel

December 3, 2021

If you had to, what would you say about your supplier? If you had to write a review, candid, no pulled punches and no false praise, how would they rate? Start with... READ MORE