Solving the problems

October 14, 2021

So much, so very much, comes down to problem solving. The biggest difference between the ones we trust - the ones we rely on, the ones we know will get the job... READ MORE

Working on faith

October 13, 2021

So much, so very much, comes down to communications. We need a clear as possible understanding of what we’re trying to achieve and how we’re going to go about it. Without that,... READ MORE

To work it out

October 11, 2021

When things go wrong, you clear up the mess and move on. Part of the mess is always the communications - how it happened, what you’re going to do about it, what... READ MORE

Too coldly

October 10, 2021

There are times when we have to give bad news, like the end of a contract, or the price is too high, or the quality has slipped, or we’re not going... READ MORE

Jump the hoop

October 9, 2021

That thing they want you to do, that hoop they’ve asked you to jump through, the extra documentation, the certification, the new process to follow … doesn’t matter what you think... READ MORE