It’s easy to skip over the surface of things. A fly-by analysis for the sake of pattern matching, a from-the-hip opinion and then on to the next thing. Never stopping long...
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Any change effort is about more than the change. The change makes sense. The new process, the new machine, the new way or working, the new product development, the new team...
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Let’s say there are three imperatives of leadership: team building, product building, organisation building.
The organisation delivers the product or service with its team.
The theory then: the best performing organisation are those...
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When you’re working on something, it’s easy to get swallowed by the manoeuvring as much as the purpose. You know you want to build the product, win the deal, have a...
Customers love products and services, and service providers that do their job, do their job brilliantly, and do it every time. Coincidentally, that’s how reputations are made and brands are built:...