You can fly on instruments. Checking this, checking that, waiting for warnings. Busy being busy, across everything - but never looking out of the window. That’s what the instruments are for,...
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If you put all your attention on ensuring your team follows every step of the process, your team will follow every step of the process. The result? Ticked boxes; process followed.
Is...
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The first step in any change is to accept that where you are now is not where you want to be. Not on a superficial, “oh-yeah, we should change” level,...
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It’s all about the handoffs.
You can do anything you want and any way you like, as long as the output meets the specification - as long as what you deliver at...
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Model 1 - standing on top of the prow, out front, commanding the ship by cajoling everyone to do what you say, how you say, when you say.
Model 2 -...