Large spikes

January 16, 2019

The joy and misery of contracts is that they’re just so black and white. Aside from the niceties of the price and what’s being bought (the joy), they make you consider... READ MORE

Open the gate

January 15, 2019

Customers hate it when they can’t get to speak to a decision maker. When they’re complaining and want satisfaction, but there’s a barrier between them and the human that takes responsibility.... READ MORE

The fan got dirty

January 13, 2019

Things go wrong. When it happens, you do your best, you handle it, and you move on to the next thing. Thing is, sometimes, what goes wrong affects other people … and... READ MORE

You sort it

January 2, 2019

Things go wrong. Nobody purposefully designs it that way but it happens, and everyone accepts the possibility and, in most cases, the reality. The question then isn’t whether to put things... READ MORE

Two flavours

January 1, 2019

There’s a natural pace to everything. And for change, that pace is … leisurely. It will change, but in its own good time. It will change, but at a glacial almost... READ MORE