On both sides

December 24, 2018

Yes, of course they want a deal they can present internally as a win (or at least, as good for them).  They come to the table with baggage.  They want... READ MORE

Rebuilding it

December 18, 2018

Focused on your thing, head down and paying attention to the problems in front of your feet, it may have escaped your attention that the world continues to turn. What was... READ MORE

Like humans

December 10, 2018

Customers are human. They respond in pretty much the same way as most other humans you know. They like to be treated with respect, not to be taken advantage of, not talked... READ MORE

For pragmatism

December 8, 2018

When you come across someone with the right attitude - which probably includes motivated, productive, happy or professional - you strap in and prepare yourself to go the extra mile: we... READ MORE

Ever-so slightly evolved

December 5, 2018

In your office, with your head down, working on the things you’re working on, you’re in your own domain. The people you talk today are pretty much the people you talked... READ MORE