So there’s a prescription: in this situation, follow this path and do these things. It’s a recipe for success in circumstances like this, a short cut, answers when you need them...
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Too many times we’re given feedback that immediately feels like we don’t know what they’re saying. It’s like the difference between a Net Promoter score and an actual conversation with someone...
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The problem needs to be on the table.
The first step is getting it there. That takes people on your team having the ability to see it (which takes at least some...
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Things go wrong, and sometimes it’s entirely your supplier’s fault, or your partner’s, or your customer’s. Not yours.
What happens next is interesting.
If you scream and shout and push for better terms,...
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Good things. The things you like about the where and the who and the how and the what of your team. Good things become normal. You take them for granted and...
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