At all costs

March 24, 2018

There’s a temptation to get the deal done at all costs. To compromise on cost, to push out the boat on delivery, to promise more, to push pegs through holes -... READ MORE

Wriggle, re-work

March 23, 2018

Everything takes time, probably longer than you’d like. There’s the best case scenario - when everything sings. The first idea is workable, manageable and does the job beautifully. No hiccups, no cul... READ MORE

Their own pace

March 17, 2018

Customers tend to move at their own pace. From the outside, they might look like the snail. Hard shell, slow moving, tripping themselves up on their single foot, a sticky not slick... READ MORE

Things in writing

March 13, 2018

I know you’re full of good intentions. That you’re an honourable person who stands by your word and sticks to your handshake. That you do what you say you’re going to... READ MORE

About the customer

March 11, 2018

Let’s talk about the customer. About all the things we believe they think and want. About our assumptions. About the ways they help and hinder us. About the things they don’t... READ MORE