Your customer calls

February 22, 2018

When your customer calls … what do you do? Jump on it - happy to hear about the next challenge, deal with the support issue, buckle in for the long haul. Or... READ MORE

A rabbit hole?

February 21, 2018

When you’re tapped into your customers’ thought processes, know your market and have established your expertise - you know, the secrets to any successful non-commodity business - someone will throw you... READ MORE

Inevitable objections

February 20, 2018

There are always objections. Customers have them. Your team have them. You have them. Most are obvious and predictable. The price, the time, the location, the expertise, the attention, the priority, the credentials,... READ MORE

Blank smiles

February 18, 2018

Ever been in that situation where you didn’t have a clue what someone was talking about? They used jargon, spoke fast, didn’t check for comprehension, gambled on relying on received... READ MORE

Be straight

February 16, 2018

As much as we’d love it, we don’t always manage to follow through on our commitments. Things get delayed, people let you down, it isn’t as easy as you thought to conduct... READ MORE