No control

November 19, 2020

The worst place to be is where you’re waiting for someone else to do or say something, when you have no influence over timing or even the yes/no of it, with... READ MORE

Not quite

November 18, 2020

Customers, wouldn’t you know it, think of their own interests before they think of yours. They want what they want, the want to pay what they want, and they want it... READ MORE

So we hang

November 15, 2020

It’s axiomatic that things don’t get done unless people do them. And most times, people don’t. They leave them hanging, and if you’re waiting for something to get done, you’re left... READ MORE

Favourite uncle

November 14, 2020

One of the easiest ways to differentiate yourself, your products and yours services is to be easy to do business with. What does that actually mean? Don’t be like a bank. Don’t be... READ MORE

Move rocks

November 13, 2020

Things can go wrong. Everyone expects things to go wrong and - assuming you’ve developed even a smattering of trust - they’re generally extremely forgiving when they do. Which they will. Sometimes... READ MORE