The place to accelerate is after the curve.
Before the curve, when you’re still working out your approach, when you’re unsure of what you’ll found around the corner, when there are...
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Customer’s are surprisingly less sure about what they want than you think. Particularly with complex products and services, particularly when they don’t appreciate the art of the possible, and particularly where...
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We all deal with issues. Problems that find their way to our desk tend to be bigger or deeper than the others - we dig in, sort things out, and move...
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The worst place to be is where you’re waiting for someone else to do or say something, when you have no influence over timing or even the yes/no of it, with...
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Customers, wouldn’t you know it, think of their own interests before they think of yours. They want what they want, the want to pay what they want, and they want it...